Our Moncierges are all-in-one personal assistants trained specifically to help parents.
Our Moncierges are people who come to your home and switch between the role of housekeeper, cleaner, nanny and personal assistant with the same flexibility that a parent does. Each time a Moncierge visits your home, it’s called a session and each session lasts for at least three hours.
Moncierges are screened, reference checked and interviewed during our recruitment process and they complete a training module once they join our team. In addition, every Moncierge has: Police Checks, Working with Children Checks, First Aid Certificates, Food Safety Certificates and must go through our child safety protocol prior to getting their first shift.
Our Moncierges come from a variety of backgrounds. Some are stay at home parents who have just returned to the workforce, others are post-graduate students looking for flexible work and others are professional carers seeking additional income.
What exactly can a Moncierge do?
A Moncierge gives you more time for self-care and family bonding by working through a curated list of tasks (a runsheet) that you’d like help with.
Moncierges can do anything from grocery shopping, making dinner, doing laundry and cleaning your home to doing crafts with the kids and looking after a newborn. For out of home tasks that require your Moncierge to use a car (such as picking up kids or running errands around your suburb), the m-Time Uber account will be used and we will invoice you the cost.
If you’re ever confused about what type of things your Moncierge can do, the best rule of thumb is to ask yourself what a typical day as a parent is like for you. If it’s something you do in your day to day, your Moncierge can probably do it. If you’re not sure, just send us an email and we’ll review your request.
Have a look at the list below for a few ideas on what your Moncierge can do for you:
- domestic cleaning
- meal planning
- school drop offs and pick ups
- grocery shopping
- sending invitations
- crafts with the kids
- sending parcels
- making school and work lunches
- Watering plants
How do I know how much time I need every week?
It depends on what you need and the size of your home. For a rough guide, here are the typical lengths of our most popular tasks:
Domestic Cleaning: As a rule of thumb, a two bedroom home will take two hours to clean, a three bedroom home three hours, a four bedroom home four hours, etc. It is important to note that a detailed clean will usually take 50% more time than a domestic clean. Our standard cleans are domestic, detailed cleans are available upon request and will require you to add more hours.
If you’re unsure of the difference between a domestic clean and a detailed clean, here are a few examples:
Domestic Clean: Surfaces wiped or dusted V Detailed Clean: Doors also cleaned and frames cleaned of fingerprints.
Domestic clean: rubbish bins changed V Detailed Clean: bins are sanitised.
Domestic clean: general dusting V Detailed Clean: individual items cleaned.
Laundry: For most households, an hour is usually enough time for a weekly fold and starting a laundry cycle.
Cooking: We require our families to provide recipes and ingredients for cooking, but we understand that it can be easier for your Moncierge to pick up the ingredient list for you. If the recipe and ingredients are provided, one hour is usually enough. If the Moncierge needs to pick up the ingredients for you, 1.5-2hrs is usually enough time.
Tidying: Depending on the size of your home, a tidy will usually take 45mins. A tidy consists of changing your bins, picking up clothes and toys from the floor, wiping tabletops and surfaces, doing the dishes/loading the dishwasher, etc.
If you’re still unsure, don’t worry. m-Time and your Moncierge will help you set a weekly routine with curated runsheets to target your major household stressors. When you sign up to the service, you get to choose a personalised runsheet that your Moncierge will try out for you in the first week. The first week will help to establish the scope of what your Moncierge will be able to do for you, and to help you refine the weekly routine. For example, for larger homes, it might not be feasible to do a full domestic clean AND laundry within the same session. Your Moncierge might only have time to do laundry for you occasionally, unless you give them more time. Once a good routine is set, you have the peace of mind that things will be ticking along smoothly in the background.
What happens in a Moncierge Session?
Every Moncierge session is tailored to each parent’s individual needs, but there are a few things which are standard for everyone.
When you join m-Time, your Moncierge coordinator will help you create a home manual and a session checklist. The checklist will form the core list of tasks that your Moncierge will do for you every visit. The home manual will be used to guide your Moncierge on how to complete the tasks on the checklist to your liking.
The first time we meet you, you’ll have an orientation with your Moncierge so that you can get to know each other. We’ll add an extra 30 minutes to your first session so that the orientation doesn’t eat into your session time. During the orientation your Moncierge will ask for a tour of your home, confirm your checklist, and learn how to use your appliances. It is important for you to demonstrate how to use all your equipment (e.g. vacuum, dishwasher, etc.) so that your Moncierge is aware of how to take care of your home even when you’re not there. Once the orientation is complete, your Moncierge will follow your checklist.
For all future sessions, you’ll be able to add or change things to your checklist whenever you like by talking directly to your Moncierge or contacting your Moncierge coordinator. Our Moncierges take a lot of pride in their work, so in order for them to prepare and prioritise your tasks for each session, we ask that you tell them of any changes at least 24hrs before they come to your home. With this in mind, if you do decide to add tasks, we highly reccomend adding additional time to your session to ensure that your Moncierge has enough time and attention to perform all tasks with care. Your Moncierge or Moncierge Coordinator will advise you of the length of particular tasks when you speak to them.
If you don’t add more time to your session when adding additional tasks, your new tasks will be performed first and the core checklist will be followed once the new task is complete – this means that some of your usual tasks may not be completed. You’re welcome to add more time to your session in increments of 30 minutes by contacting m-Time via email or phone. You are also welcome to swap out tasks at your discretion.
Childcare is accessible after your second Moncierge session. This is because we want our families and Moncierges to build a rapport with each other first. Once you both get to know each other and a solid foundation has been built between you, we find that even the shyest of kids take a big shine to their Moncierge. To opt in to childcare, all you’ll need to do is respond to the text message prompt you’ll receive after your second session.
If you want to use your sessions for childcare, your Moncierge will devote their full attention to your children instead of doing your checklist. You are welcome to do this as often as you like once you have had two sessions. For safety reasons, we do not encourage our Moncierges to do housekeeping or cleaning tasks at the same time as childcare. For those who want regular childcare, we reccomend using the Plus plan and enjoying three hours of dedicated housekeeping and three hours of childcare.