Our Moncierges are all-in-one personal assistants trained specifically to help parents.
Our Moncierges are people who come to your home and switch between the role of housekeeper, cleaner, nanny and personal assistant with the same flexibility that a parent does. Each time a Moncierge visits your home, it’s called a session and each session lasts for at least three hours.
Moncierges are screened, reference checked and interviewed during our recruitment process and they complete a training module once they join our team. In addition, every Moncierge has: Police Checks, Working with Children Checks, First Aid Certificates, Food Safety Certificates and must go through our child safety protocol prior to getting their first shift.
Our Moncierges come from a variety of backgrounds. Some are stay at home parents who have just returned to the workforce, others are post-graduate students looking for flexible work and others are professional carers seeking additional income.
What exactly can a Moncierge do?
A Moncierge gives you more time for self-care and family bonding by working through a curated list of tasks (a runsheet) that you’d like help with.
Moncierges can do anything from grocery shopping, making dinner, doing laundry and cleaning your home to doing crafts with the kids and looking after a newborn. For out of home tasks that require your Moncierge to use a car (such as picking up kids or running errands around your suburb), the m-Time Uber account will be used and we will invoice you the cost.
If you’re ever confused about what type of things your Moncierge can do, the best rule of thumb is to ask yourself what a typical day as a parent is like for you. If it’s something you do in your day to day, your Moncierge can probably do it. If you’re not sure, just send us an email and we’ll review your request.
Have a look at the list below for a few ideas on what your Moncierge can do for you:
- domestic cleaning
- meal planning
- school drop offs and pick ups
- grocery shopping
- sending invitations
- crafts with the kids
- sending parcels
- making school and work lunches
- Watering plants
What happens in a Moncierge Session?
Every Moncierge session is tailored to each parent’s individual needs, but there are a few things which are standard for everyone.
When you join m-Time, your Moncierge coordinator will help you create a home manual and a session checklist. The checklist will form the core list of tasks that your Moncierge will do for you every visit. The home manual will be used to guide your Moncierge on how to complete the tasks on the checklist to your liking.
The first time we meet you, you’ll have an orientation with your Moncierge so that you can get to know each other. We’ll add an extra 30 minutes to your first session so that the orientation doesn’t eat into your session time.
During the orientation your Moncierge will ask for a tour of your home, confirm your checklist, and learn how to use your appliances. Once the orientation is complete, your Moncierge will follow your checklist.For all future sessions, you’ll be able to add or change things to your checklist whenever you like by talking directly to your Moncierge or contacting your Moncierge coordinator.
Childcare is accessible after your second Moncierge session.This is because we want our families and Moncierges to build rapport and trust with each other first. For safety reasons, we do not encourage our Moncierges to do housekeeping or cleaning tasks at the same time as childcare, so when you use your sessions for childcare, your Moncierge will devote their full attention to your children instead of completing your checklist.