Our Moncierges are all-in-one personal assistants trained specifically to help parents.

Our Moncierges are people who come to your home and switch between the role of housekeeper, cleaner, nanny and personal assistant with the same flexibility that a parent does. Each time a Moncierge visits your home, it’s called a session and each session lasts for at least three hours.

Moncierges are screened, reference checked and interviewed during our recruitment process and they complete a training module once they join our team. In addition, every Moncierge has: Police Checks, Working with Children Checks, First Aid Certificates, Food Safety Certificates and must go through our child safety protocol prior to getting their first shift.

Our Moncierges come from a variety of backgrounds. Some are stay at home parents who have just returned to the workforce, others are post-graduate students looking for flexible work and others are professional carers seeking additional income.

Moncierges are exclusively available through m-Time memberships and gift packages.

What exactly can a Moncierge do?

A Moncierge gives you more time for self-care and family bonding by working through a curated list of tasks (a runsheet) that you’d like help with.

Moncierges can do anything from grocery shopping, making dinner, doing laundry and cleaning your home to doing crafts with the kids and looking after a newborn. For out of home tasks that require your Moncierge to use a  car (such as picking up kids or running errands around your suburb), the m-Time Uber account will be used and we will invoice you the cost.

If you’re ever confused about what type of things your Moncierge can do, the best rule of thumb is to ask yourself what a typical day as a parent is like for you. If it’s something you do in your day to day, your Moncierge can probably do it. If you’re not sure, just send us an email and we’ll review your request.

Have a look at the list below for a few ideas on what your Moncierge can do for you:

  • cooking
  • domestic cleaning
  • childcare
  • laundry
  • meal planning
  • school drop offs and pick ups
  • grocery shopping
  • sending invitations
  • crafts with the kids
  • sending parcels
  • making school and work lunches
  • Watering plants

 

What happens in a Moncierge Session?

Every Moncierge session is tailored to each parent’s individual needs,  but there are a few things which are standard for everyone.

When we first meet you, you’ll have a consultation with your Moncierge. We’ll add an extra 30 minutes to your first session so that the consultation doesn’t eat into your session time. During the consultation your Moncierge will ask for a tour of your home,  how to use your appliances and learn the way you like things.

Your first session has a set runsheet which is a mix of cooking, cleaning,  chores or errands and we’ll give you a copy of the set runsheet once you become a member. After that, you’ll be able to change your runsheet as much as you like by sending us a text or just telling your Moncierge on the day.

Childcare is accessible after your third Moncierge session. This is because we want our families and Moncierges to build a rapport with each other first.  Once you both get to know each other and a solid foundation has been built between you, we find that even the shyest of kids take a big shine to their Moncierge. To opt in to childcare, all you’ll need to do is respond to the text message prompt you’ll receive after your third session.

 

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