How does m-Time work?

Every m-Time member is allocated a Moncierge dedicated to supporting them. Each week, your Moncierge will come to your home and complete a range of housekeeping, cleaning and nannying tasks of your choosing. When you first sign up, you’ll be sent a questionnaire that will let you pre-select tasks and help us match you with the right Moncierge, but you’ll be welcome to change your tasks as needed.  Once you’ve been matched, you’ll be introduced to your Moncierge and we’ll add an extra 30 minutes to your first session so that you can get to know each other better.

What type of tasks can I ask for?

Anything from cooking dinner, cleaning the bathroom,  or dropping the kids at school. If you’re ever unsure of what you can ask your Moncierge to do, the best rule of thumb is to ask yourself what you do each day as a parent, if it’s something you do in your day to day, then your Moncierge can probably do it. For more on tasks, and how many hours of service you may need each week, click here.

How do I get started?

1. Select a membership type below, receive a welcome email and complete the questionnaire we send you. We’ll use the answers you provide in the questionnaire to match you with the right Moncierge.
2. Get introduced to your Moncierge via phone alongside an email with their bio, their photo and details of your session time.
3. Start your first session!

As an m-Time member, you can  extend, pause or change your Moncierge sessions whenever you need to. Our Moncierge service is currently available in Melbourne Metro, Inner and Eastern Suburbs. Additional areas will be available soon.

Not sure if a membership will be for you?

Every new customer is automatically on a two-session trial. For most of our clients, their second session is when they start to feel their at-home stresses disappear, as they’ve had a chance to see just how flexible their Moncierge is and how quickly the quality of their sessions improves with repeated use. We also don’t encourage the use of your Moncierge for childcare until you’ve passed the trial stage to ensure that you and your Moncierge are both comfortable with one another.

If you decide not to continue with the service, let us know within five days of your second session and we’ll give you back your $149 sign up fee. We’ll send you a text message during this period to check in. To continue or cancel the service you’ll just need to reply. After the two-session trial period, there are no costs involved in cancelling your sessions, just let us know at least 72hrs in advance.

For more on cancellations, visit our FAQ here.

Choose your plan

You won't be charged for recurring sessions until you've completed your first week of service. If you'd like a custom plan, email us on hello@mtime.com.au.
patch the leaks
Essential

  • Weekly 3hr Moncierge Session
  • One time $149 joining fee
  • For anyone who needs more head space and regular time to recharge, but has trouble finding the time to do it when they have a busy home and children to look after. This plan is popular with families who need a buffer to help them maintain their routine.

$35hour
Calm the Waves
Standard

  • Two 3hr Moncierge Sessions Per Week
  • One time $149 joining fee
  • For those who want to maximise their time with their family by removing life admin. Leave laundry, cooking, and errands to your Moncierge while you bond with your kids. This plan is most popular with parents of teenagers or newborns.

$35hour
stop the tsunami
Plus

  • Two 5hr Moncierge Sessions Per Week.
  • One time $149 joining fee
  • For those who want the full m-Time experience. Create an extended session runsheet that has plenty of time saved for custom tasks. This plan is most popular amongst parents who are business owners or busy professionals.

$35hour

Due to high demand we currently have a 2-3 week turnaround for our Moncierge service. Dismiss